Statement of Intent
Greatly Nurtured Development (GND) is committed to ensuring a safe and healthy working environment with adequate facilities to coaches, mentors, specialists, children and young people, and parents/guardians alike. We are committed, so far as reasonably practicable, to ensuring the safety and health of all GND participants, whether on facilities or affected by our sessions and activities. We believe that it is an important part of every person’s contribution to try to prevent the injury or ill-health of coaches, mentors, children and parents/guardians alike. In accepting this responsibility, GND will, so far as is reasonably practicable:
- ensure safety and minimise the risks to health from the use, handling, storage and transport of equipment
- provide and/or communicate information, instruction, training and supervision as is necessary to promote the health and safety of coaches, mentors, children and parents/guardians alike
- provide and keep facilities in a condition that is safe and minimise the risks to health, including means of safe access and exit from facilities
- provide facilities that are safe and without risk to health and which have arrangements for coaches, mentors and children’s welfare during sessions and activities
- ensure that significant facility and equipment hazards have been assessed for risk and suitable controls put in place
- provide forums for active coaches, mentors, specialists, children and young people, and parents/guardians alike in the continuous improvement of health and safety throughout GND sessions and activities;
- ensure that coaches, mentors, specialists, children and young people, and parents/guardians alike are aware and adhere to the GND policies relevant to them
GND can only achieve the above with the cooperation and involvement of all coaches, mentors, specialists, children and young people, and parents/guardians alike in fulfilling these responsibilities. This statement and related arrangements will be reviewed regularly and updated as necessary by GND Board Members. This document is communicated with coaches, mentors, specialists, children and young people, and parents/guardians alike and can be obtained from GND Board Members at any time.
GND Football Academy training wear:
GND training wear is compulsory and costs £99.99, which is non-refundable. This is ordered upon registration with GND Football Academy.
This entitles you to a Nike GND club training top, t-shirt, bottoms, shorts and football socks.
GND Football Academy training fees:
A ‘family’ is classified as those living within the same household.
‘the weekend’ is classified as a Saturday and Sunday session.
The Saturday session costs £10 for one session per child.
The Sunday session costs £10 for one session per child.
There are currently two sessions over the weekend and there is a buy one get one free (BOGOF) deal where the second session is free if the child attends and pays for the Saturday session.
If the child attends only on the Sunday session the training cost is £10
The BOGOF deal also stands if there is more than one child in the household.
The BOGOF deal will be at a different cost depending on how many children there are in the family as specified below.
If there are two children in a family attending the Saturday and Sunday sessions, the fee is £7.50 for the weekend per child if both children attend the sessions.
If only one child attends the weekend sessions from a two or more-child household, the price is £10 for that child for the weekend.
If only one child attends the weekend sessions from a two or more-child household, and the second child attends only one of the sessions, the price is £7.50 per child for the weekend.
If there are three or more children in a family attending the Saturday and Sunday sessions, the fee is £5 for the weekend per child if all children attend the sessions.
If only two children attend the weekend sessions from a three or more-child household, the price is £7.50 for those children for the weekend.
If only two children attend the weekend sessions from a three or more-child household, and the third and/or other children attend only one of the sessions, the price is £5 per child for the weekend.
Each session fee is expected to be paid before the session starts.
Each session lasts for an approximate duration of 2 hours.
Block session booking is available, however if any sessions are missed by way of customer fault then this payment is non-refundable.
If sessions are cancelled by Greatly Nurtured Development then block session booking money that has already been paid will be held for the nearest available session.
Greatly Nurtured Development has the right to change the session fee amount at any time.
Code of Conduct
Greatly Nurtured Development (GND) will not tolerate verbal abuse or threats from any child/cared for, fan, parent, guardian, spectator or coach. All mentioned are expected to abide by this code of conduct at all times.
Code of Conduct:
Child/Cared For/Fan/Parent/Guardian/Spectator will abide by the following code of conduct. If any rules are broken, the GND Board shall have the authority to impose a penalty.
Child/Cared For/Fans/Parents/Guardians/Spectators/Coaches shall:
Encourage all kinds of positive development by accepting advice from coaches, supporting all Children/Cared For/Fans/Parents/Guardians/Spectators/Coaches, emphasise and practice good ethics, time keeping, communication and behaviour at all times during a sessions and/or related functions
Not criticise any Child/Cared For/Fan/Parent/Guardian/Spectator/Coach by word of mouth, gesture or via any electronic medium, but reserve constructive criticism for coaches in private and allow them to put any measures in place if deemed necessary by the GND Board
Accept decisions and advice of any coaches as being fair and judged to the best of their ability
Not undermine the authority of coaches at any time during sessions and/or related functions
Not use physical and/or verbal abuse at any time during sessions and/or related functions
Not be under the influence of and/or possession of and/or drinking alcoholic beverages and/or the possession or use of any illegal substance at any time during sessions and/or related functions
Not interfere with/interrupt coaches at any time during sessions and/or related functions
Any Participant/Fan/Parent/Guardian/Spectator/Coach who violates the above code of conduct risks the further participation in any coaching sessions. The procedure is as follows:
Any Child/Cared For/Fan/Parent/Guardian/Spectator/Coach who violates the code of conduct or becomes a nuisance will be asked to leave by GND Board and can be temporarily/permanently suspended from any sessions and/or related functions
If the Child/Cared For/Fan/Parent/Guardian/Spectator/Coach fails to leave upon request, they may be temporarily/permanently suspended from any sessions and/or related functions by the GND Board
The GND Board will decide the temporary suspension period or whether the suspension will be permanent. This decision will depend on the attitude and commitment of the Child/Cared For/Fan/Parent/Guardian/Spectator/Coach
Release of liability for child participants
In consideration of your child/cared for being allowed to participate in any development sessions, relation functions and/or recordings (video, photo and/or audio) you acknowledge, appreciate and agrees that:
You accept all responsibility and risks for your child’s/cared for participation; and,
You agree to comply with the session’s terms and conditions for participation. If you observe any unusual significant concern in your child’s/cared for readiness for participation, you will notify the Lead Mentor/Coach and remove your child/cared for; and,
Will not hold any of the mentors/coaches responsible for any damage/loss of property, injury, disability or death to the fullest extent of the law during participation of any sessions; and,
Upon child/cared for becoming a professional sports person at any stage via way of attending at least 50 coaching sessions or 6 months worth of coaching, Greatly Nurtured Development is entitled to 5% commission of the child/cared for, turned professional sports person’s 1st year’s professional contract with a view to becoming an ongoing Intermediary between the child/cared for, turned professional sports person and their professional sporting employer.
Child Safeguarding and Protection Policy
Greatly Nurtured Development acknowledges the duty of care to safeguard and promote the welfare of children and is committed to ensuring safeguarding and child protection practice reflects statutory responsibilities, government guidance and complies with best practice and requirements.
The policy recognises that the welfare and interests of children are paramount in all circumstances. It aims to ensure that regardless of age, ability or disability, gender reassignment, race, religion or belief, sex or sexual orientation, socio-economic background, all children:
- have a positive and enjoyable experience of sport, coaching and development at Greatly Nurtured Development in a safe and child centred environment
- are protected from every and any kind abuse whilst participating in any service provided by us or outside of the activity
Greatly Nurtured Development acknowledges that some children, including disabled children and young people or those from ethnic minority communities, can be particularly vulnerable to abuse and we accept the responsibility to take reasonable and appropriate steps to ensure their welfare.
We aim to achieve this through compliance with UK child protection laws and by adhering to Article 19 of the United Nations Convention on the Rights of the Child (UNCRC) 1989.
As part of our safeguarding policy Greatly Nurtured Development will:
- promote and prioritise the safety and wellbeing of children and young people
- ensure everyone understands their roles and responsibilities in respect of safeguarding and is provided with appropriate learning opportunities to recognise, identify and respond to signs of abuse, neglect and other safeguarding concerns relating to children and young people
- ensure appropriate action is taken in the event of incidents/concerns of abuse and support provided to the individual/s who raise or disclose the concern
- ensure that confidential, detailed and accurate records of all safeguarding concerns are maintained and securely stored
- ensure robust safeguarding arrangements and procedures are in operation
- valuing, respecting and listening to children
- ensuring all necessary checks are made when recruiting staff
- maintaining strong child protection systems and procedures for staff
- training its staff and providing a common understanding of child protection issues
The policy and procedures will be widely promoted and are mandatory for everyone involved in Greatly Nurtured Development. The Child Protection Policy applies to all Greatly Nurtured Development Staff, Greatly Nurtured Development Associates, Greatly Nurtured Development Visitors and Greatly Nurtured Development Parents and Guardians who must comply with its requirements and understand the sanctions that may be applied for breaches of the policy. Failure to comply with the policy and procedures will be addressed without delay and may ultimately result in dismissal/exclusion from the organisation.
The policy will be reviewed a year after development and then every two years, or in the following circumstances:
- changes in legislation and/or government guidance
- as required by the Local Safeguarding Children Board, UK Sport and/or Home Country Sports Council
Football Shirts, Tracksuits, Sweatshirts, T-Shirts, Shorts, Socks:
All garments that have been custom printed must be washed inside out and washed at no more than 30°c regardless of the washing instructions of the garment itself.
- careful adherence to the garment instructions will minimise likelihood of staining
- avoid leaving kit folded or bundled together whilst damp or soiled after use
- garments may discolour due to staining by substances such as mud, grass, petroleum jelly which may not entirely be removed by washing
- soaking garments in lukewarm water and detergent (approx 2 hours) as soon as possible after use can reduce discolouration
- the use of pre-wash soakers will assist in the removal of stains, particularly with white kits
- use at least an equal amount of water by volume to that of the garment being soaked or washed
- utilise the pre-wash programme on automatic washing machines
- do not overload the washing machine
- wash dark colours separately in low temperatures no more than 30ºc
- rinse thoroughly, hang to dry, cold iron
- do not bleach or use aggressive agents i.e. fabric conditioner/softener, do not iron custom printing
- do not use fabric conditioner on garments
Rain Jacket, Waterproof Garment Care:
Please note that rain jackets that have been custom printed must only be hand washed at a cold temperature.
- wipe clean with a damp cloth, or cold wash, turning garment inside out
- do not bleach
- do not tumble dry
- do not iron motifs
- do not fold damp
- do not use fabric conditioner or detergent on garments
Greatly Nurtured Development Group Ltd does not take any responsibility for damage to garments or custom printing if the above instructions/guidance is not adhered to.
If you are unsure about any of the above please contact us for clarification.
All orders placed with Greatly Nurtured Development must be sent by our website online quotation system or email. We do not take verbal orders over the telephone unless both parties are in agreement.
All requirements for custom printing and embroidery (i.e. players initials, squad numbers, shirt numbers, sponsor logos, badges and any other printing requests) must be emailed, or posted by the customer.
Custom printing details will not be taken verbally unless agreed by both parties in writing.
Greatly Nurtured Development sales members are instructed not to take telephone orders or customisation details at any point. All contact should be made via email for traceability for both parties.
On placing an order, you agree to make a payment to Greatly Nurtured Development Group Limited for the goods being supplied.
By making payment to Greatly Nurtured Development Group Limited, you are agreeing to our full terms and conditions.
Payment for all orders placed with Greatly Nurtured Development Group Limited will need to be received before Greatly Nurtured Development Group Limited process the order. Payment can be made by on-line using the website payment system. Debit card, credit card and PayPal are accepted as means of payment.
Deliveries will only be made to the cardholder’s address unless agreed by Greatly Nurtured Development Group Limited.
Credit/debit card payment declined transactions will result in the money being held by your bank. Greatly Nurtured Development Group Limited will tell you the transaction was declined, and your bank is telling you it has been approved. In this case, your bank approved the transaction Greatly Nurtured Development Group Limited merchant's payment gateway declined the transaction so the entire transaction is declined even though your bank approved it. Greatly Nurtured Development Group Limited merchant's payment gateway has security settings which may have triggered a decline such as address and postcode code verification. It is the way the banks operate, so it's not your fault nor the fault of Greatly Nurtured Development Group Limited. Greatly Nurtured Development Group Limited cannot remove the charge since it was never approved at our end, so please do not ask Greatly Nurtured Development Group Limited to remove this charge. The charge will be on "pending" state, and the money will never be taken out of your credit card account but the reserve will be put aside so it will reduce your credit limit until the transaction clears on its own within 2-5 business days. The bank may say "ask Greatly Nurtured Development Group Limited to call in to cancel this transaction", but Greatly Nurtured Development Group Limited cannot call in on your behalf as the credit card companies will not share account information with non-account holders such as Greatly Nurtured Development Group Limited.
All purchases from Greatly Nurtured Development Group Limited are dispatched by specified Couriers, a signature is required for Proof of Delivery (POD) upon delivery to the address given by the purchaser when placing the order.
Deliveries that have been unsuccessful by our couriers may be subject to a further (standard) delivery charge if orders are not signed for after two attempted deliveries.
Recorded deliveries returned to Greatly Nurtured Development Group Limited will also be subject to a further (standard) delivery charge.
All goods remain the property of Greatly Nurtured Development Group Limited until delivery/signing of the order and full payment has been made.
Damaged cartons delivered must be signed for by the purchaser as ‘RECEIVED DAMAGED’ and the purchaser must inform the courier driver that they have done so, all damaged deliveries must be reported to Greatly Nurtured Development Group Limited within 24 hours of delivery. Greatly Nurtured Development Group Limited only deliver garments to UK mainland addresses. This does not include Northern Ireland or Republic of Ireland.
If you believe there to be a shortage in your delivery or incorrect items sent, please notify us within 2 working days of receiving your delivery.
All of Greatly Nurtured Development Group Limited orders shipped from our premises are communicated via SMS text and email. Greatly Nurtured Development Group Limited require notification of any non delivery within 48 hours from this information sent.
Due to shipping cost and weight we only supply to UK mainland addresses.
Please note that when placing orders through our website and Greatly Nurtured Development Group Limited advise you that certain products on your order are out of stock with our suppliers and you agree to wait for them to arrive, we will only send one delivery for the complete order unless you specifically request part orders to be sent. If you request an order to be sent in parts a delivery charge will be applied for each delivery made.
For any out of stock items, Greatly Nurtured Development Group Limited will always confirm any back-order dates with the customer before proceeding with the order. This will be done by email. Back order dates given will be the dates given to us from our suppliers. These will be the dates that the supplier expects to receive the items back in to stock. These dates will rely on the supplier receiving the items from their manufacturer in time. Any delays from the supplier’s manufacturer will be out of our control. By agreeing to any back-order dates and confirming that the order is okay to proceed, you adhere to the fact that there may be a possibility of a delay from our supplier. If in doubt, please contact to get more information on this.
Product Sizes And Colour Ways
Please note that some sizes stated on our website can be European or US sizes. A third party has used these sizes and converted to UK sizes as a guide. If you are unsure on UK sizes please contact firstname.lastname@example.org.
Greatly Nurtured Development Group Limited does not take responsibility for customised products ordered that when received are the incorrect size or colour unless the customers have requested exact sizes and colours in writing and the customer has been given written confirmation by Greatly Nurtured Development Group Limited on sizing and colours. Greatly Nurtured Development Group Limited sales members can give advice on sizing of clothing, however, Greatly Nurtured Development Group Limited are not responsible for giving the final decision on sizes you require. All ages and size are given to fit as an average and we can only give what an average aged person is, it is the customers responsibility to gather all sizes of every individual person requiring clothing. Greatly Nurtured Development Group Limited never recommends garment sizes to customers, only advise. Some manufacturers state suggested ages/sizes, but children of the same age are not necessarily the same size. As a result, we always advise ordering samples prior to ordering a team purchase, especially on children's sizes.
It is the customers final decision on sizing and Greatly Nurtured Development Group Limited cannot be held accountable for the end result.
Cancellations/Returns/Faulty Goods/ Colour Variations/Samples Policy
Greatly Nurtured Development Group Limited cannot accept returns on customised goods. Please see below for further details.
Please note there is a strict no returns policy on all socks, base layers/under-shirts, base layer shorts/trousers due to them being an underwear product.
Please note there is a strict no returns policy on all “clearance”, "Black Friday" and “sale” items.
To return non customised items that are without printing or embroidery, you must complete the on-line returns form on the Greatly Nurtured Development Group Limited website within 14 days of receiving the goods in order for us to consider your request.
Please note that the submission of the returns form is not acceptance of your return. Acceptance of returns when the returns form has been completed will be at the discretion of Greatly Nurtured Development Group Limited unless otherwise required by statute. The postage/courier cost of any accepted return will be absorbed by you the customer.
All return requests are considered on the following criteria. Greatly Nurtured Development Group Limited review what items are wanted to be returned or exchanged as detailed below:
- All return requests are looked at on an order by order basis.
- We look at the sell through history of the product as this a very good indication if we are likely to resell the stock requested to be returned or exchanged.
- What is the garment current shelf life of the product(s) as shown by the relevant brand or supplier?
- What is the restocking value of the return?
- Are the items requested for return or exchange a stock line held by Greatly Nurtured Development Group Limited or have they been ordered specifically for the individuals order.
- Are the items for a return being used within a new order?
- Has the request for a return been made within the time frame as per Greatly Nurtured Development Group Limited Terms & Conditions?
Greatly Nurtured Development Group Limited does not accept returns of large quantities of non customised items due to the previously mentioned trade agreement: ‘By using Greatly Nurtured Development Group Limited, you are agreeing you are a ‘trader’ and not a ‘consumer’.’ If you are unsure on sizes and colourways, we always advise placing a smaller order first to ensure that you are happy with sizing and colours. Please see our Size guides which has all relevant information.
Greatly Nurtured Development Group Limited will not accept any returns after 14 days of you receiving the items.
After you submit the returns form you will receive an email from the Greatly Nurtured Development Group Limited within 5 working days with confirmation of whether your request has been accepted. If Greatly Nurtured Development Group Limited authorise your return you will be provided with a Returns Authorisation Number and the procedure for arranging the return of the goods.
All accepted returns may be subject to an administration and restocking fee equal to 30% of the value of the goods being returned. Greatly Nurtured Development Group Limited will not refund the original delivery cost of the order unless the product(s) are deemed to be faulty.
Goods cannot be returned without a returns authorisation number from Greatly Nurtured Development Group Limited, items returned without a Greatly Nurtured Development Group Limited Returns Authorisation Number will result in your return being refused and any costs incurred by you or us as a result you will be liable for.
All goods must be returned within 5 working days of receiving our return authorisation number.
Where an order is cancelled after the Goods have already been dispatched from a supplier or Greatly Nurtured Development Group Limited the costs of returning the Goods will be borne by you the customer.
All goods that are accepted for return must be unworn and in the original condition that they were sent from Greatly Nurtured Development Group Limited including the original packaging and original labels attached. Any defacing of labels on the garments or packaging will not be accepted. If items are returned without the original tags or packaging Greatly Nurtured Development Group Limited will not accept them as fit for resale and no refund will be given. Due to restrictions on returning products to our suppliers we have a strict policy if you are wanting returning incorrectly ordered products. If your order is for samples for sizing or another purpose please note these samples should be included in your final order when placed. If you are unsure of what you are ordering please speak to a sales member for advice before proceeding. Sample orders are only placed on the proviso that the items are used within a future order. we ask that any order whether it is for samples or for sizing or if you are unsure as to whether you will be keeping the products ordered, please ensure that all packaging is opened and not ripped. Failure to abide by this request will result in any item being returned refused. Please also ensure that garments are returned in the correct packaging they have been removed from to view.
We do not guarantee colours on any for the goods supplied by brand manufacturer. Every effort is made by the brand manufacturer to ensure matching colours across ranges and style of garments. There may be a variation from one batch of stock to another, or a variance in fabric which unfortunately is out of the brand and Greatly Nurtured Development Group Limited’s control.
Goods purchased from Greatly Nurtured Development Group Limited are of good satisfactory quality and are fit for their intended purpose in all material respects. A warranty does not apply to any defect with goods arising from fair wear and tear, wilful damage, accident, negligence by you or any third party, If you use the goods in a way that is deemed wilful and you fail to use the product it was intended use. Any alteration or repair you carry out without our prior written approval will be done so at your own risk. In the unlikely event that the goods do not conform to fair wear and tear, please inform us as soon as possible after delivery. Any fault request made will need to be completed with as much information and imagery that is possible to help resolve your issue. This fault will then be taken up with the brand. The brands decision will be final.
The above provisions do not affect your statutory rights.
Greatly Nurtured Development Group Limited are unable to accept returns on any products that have been personalised which include printing and embroidery.
Greatly Nurtured Development Group Limited will review cases where a product is faulty or damaged, this will include the garment or item alone and not include the customisation of the garments.
Any issues with printing or embroidery that is different to what has been approved, or, a defect is present on the printing or embroidery. In these cases, please contact your Greatly Nurtured Development Group Limited sales member and they will aim to sort this is issue. Greatly Nurtured Development Group Limited hold the right to amend the defected printing or embroidery, if this fails then Greatly Nurtured Development Group Limited will replace the defected item.
In rare cases where an item is no longer available Greatly Nurtured Development Group Limited will offer an alternative product or refund this defected item via the payment method provided.
The return of goods is the customer’s sole responsibility and we encourage all customers to use an insured and tracked service to send items back such as Royal Mail recorded or Special Delivery.
Refund of shipping return cost is only applicable on faulty items and where agreed prior to the return of the item(s). Where Greatly Nurtured Development Group Limited have asked for a product to be returned and it is then deemed to be faulty Greatly Nurtured Development Group Limited shall cover the cost of the return postage up to a maximum of £8.00. If the return postage exceeds this price, please Greatly Nurtured Development Group Limited directly before sending items back.
Introduction & Summary
We use your information to provide you with the products and services you request, as well as to understand how and why our audiences engage with us. This allows us to personalise content, show you relevant adverts that supports our journalism, and generally improve your experience of our products and services.
We encourage you to read this Policy in full. It covers a lot of information that is important.
Our Privacy Promise
Your data protection rights are important. We’re committed to being clear with you about how we use your information.
We promise that we will:
- be clear and upfront about how your information is used by us
- carefully determine the legal reason for using your data and where necessary ask your permission first
- only hold on to your information for as long as there is a business need to keep it
- put in place strong controls to protect your information
- choose suppliers that share the same strong data protection values as us
Greatly Nurtured Development Group Limited will collect, use, share and disclose or otherwise process your personal information in line with this Policy.
Collection of Your Information
Registration, Forums, Apps and your Dealings with Us
We collect information about you when you provide it to us. For example, when you fill out our online forms, subscribe to one of our titles, enter a competition run by us, respond to our promotions, register and use one of our apps, enquire about our products and services or participate in a reader forum or poll (which could be on any medium).
Information from devices
We also collect information when you interact with our websites or use our apps. This can include information about your device, including its Advertising ID (e.g. Google's Advertiser Identification or Apple's Identifier for Advertisers) and general geographic location. This can be to provide services that have copyright restrictions, to deliver news that is relevant to where you are, tailor advertising to your interests and provide a better experience. With your consent, we may also collect the specific location of your device or request access to data from other applications to provide certain services you have requested.
Posts, Comments and Interaction
If you correspond with any of our titles or interact with other customers or audience members or our staff, for example by using polls, comments, text messages, video, email, phone, radio or by post, we may display this content indefinitely in any relevant context, subject to our editorial judgement and your rights as set out in this Policy. This may be anonymised in the case of testimonials or customer service conversations.
If you take part in any reader or listener forums or send us letters for publication, then you may be identifiable to others publicly and your comments attributed to you.
Public Information and Posts
Any information about yourself or others that you post on our social media pages, on platforms like Twitter, Facebook and other chat rooms, blogs and forums, will be viewed by others (including search engines), over whom we have no control. You are responsible for the information you choose to post or otherwise make available in public areas, and you acknowledge that this may be collected and used by third parties.
Our Legal Bases for Using Personal Information
With your Consent
There may be some uses of your information where we need to ask for your consent. You will have the right to withdraw that consent at any time, however, if you withdraw consent, we may not be able to provide the product or service you have requested.
Fulfilling a Contract
We process your personal information in order to fulfil a contract we have with you. For example, we would use your information to provide you with access to your digital subscription or other products you have signed up for or to provide a prize to which you are entitled.
For a legitimate interest
We may use your information where there is a legitimate reason to do so. For example, we may use your information where it would help achieve our business objectives or to facilitate a benefit to you or someone else. We only rely on legitimate interests if the reason for using your information is fair and lawful.
Where we want to rely on legitimate interests as a legal basis, we will carry out a balancing test between our legitimate interests and your privacy rights. Our legitimate interests in processing personal data include:
- to support individual and societal rights to receive information;
- to develop, deliver and maintain relevant and engaging products services and advertising;
- understanding when our audiences engage with us or other organisations;
- to build a clearer understanding of who our audiences are in order to better serve them;
- to carry on the business of a commercial organisation; and
- to demonstrate that we provide services and products to agreed industry standards.
To Comply with Legal Obligations & Protect Our Rights
There may be situations where we need to use your information to comply with legal and regulatory obligations or defend claims. This may include publishing information about prize winners, for example.
The specific legal basis we use will depend on the activity the information is used for. Please keep in mind that while we will rely on one legal basis, if that is no longer available to us, we may be able to rely on another.
We will indicate what legal basis we rely on to use your information for that purpose.
How We Use Personal Information
To Provide Products and Services and Improve Your Experience
We will use your information to provide you with products and services you have asked for, and to manage our relationship with you, including allowing you to interact, comment, and participate in online games, contests and reward programmes.
We may use your information to monitor, improve and protect our products, content, services and websites, both online and offline. We may also provide you with help and support where we believe it is required. For example, if you have provided your contact information, we may contact you when a checkout journey is not completed.
We may record phone calls or customer enquiries via online chat for quality, training and management purposes.
Consent, legitimate interests, performance of a contract
To Personalise Your Experience
Personalising Content and Offers
We sometimes make assumptions about your interests based on the way you interact with our products and services and the information we hold about you.
Knowing these preferences also allows us to understand the products, content and services our customers like, letting us focus our efforts on developing those areas. We may also use this information to make decisions about what direct marketing and advertising to show you.
We will use your information to optimise article and content recommendations. Based on the kind of articles and content which prove to be of interest, we will use this information to provide a more engaging and personalised experience for you.
Audience Segmentation and Creation
We may use the information we hold about you, including how you engage with our products and services, as well as from other sources, to segment our audiences into groups with particular attributes (likes/dislikes/reading behaviours etc). This helps us personalise your experience and show you more relevant content and adverts.
Delivering relevant advertising
We may use the information we hold about you to help us make better decisions about what adverts to show you.
Consent, legitimate interest
To build direct marketing campaigns & deliver direct marketing communications to your devices
We use the information we collect from you and other sources to create engaging and relevant marketing campaigns promoting products and services we think you’ll like from our brands and partners. The use of your information to do this is usually based on a legitimate interest, however, we will ask your permission if we want to deliver direct marketing to you. You will be able to change your marketing preferences in your Preference Centre. We may send you direct marketing communications via post, telephone, email, SMS, social media, online or in-app if we hold a valid direct marketing permission for you and you are engaged with our products and services.
Consent, Legitimate Interests
To send you product-related and similar product and services communications
We may use your information to send you relevant updates and information about the products and services you engage with. These ‘in-life’ communications are intended to allow you to get the most out of the products you use, and are considered to form part of the products and services we provide. You can control these in your Preference Centre.
In addition, we may send you information about similar products and services from our brands, where you told us that you are happy to receive that information.
Legitimate Interests, performance of a contract
To conduct market research and perform analytics
Generally, research and analytics are used to inform strategic decisions and give us a better understanding about our audiences.
When you engage with our products and services, we may rely on a legitimate interest to contact you about your experience. You will be able to opt out of these communications. In addition, we may use the information we hold on you about your engagement with our products and services, as well as other information collected from partners and other sources, to understand how our products are used and make improvements or develop other products and services our audiences may like.
We may also conduct analysis and perform analytics to help us better understand how you engage with the advertising you are shown.
To provide co-branded services and features
Legitimate Interests, Consent, Performance of a contract
To disclose your information as permitted or required by law
Your personal information will be disclosed where we are obliged by law to do so. We may also disclose your information where we are allowed to by law to protect or enforce our rights or the rights of others and for the prevention and detection of crime, such as fraud.
Legitimate Interests, Legal Obligation
To ensure our services are used appropriately
If you post or send offensive or objectionable content anywhere on or to our websites or apps, or otherwise engage in any disruptive behaviour on any of our platforms, we may use the information that is available to us about you to stop such behaviour. This may involve informing relevant third parties, including your employer, law enforcement or other competent authorities about the content and your behaviour.
Transfer as part of the sale of our business
If we sell all or part of our business, customer information may be one of the transferred business assets. If this happens, your information will be disclosed to any successors of our business for them to use for the purposes set out in this Policy.
To take payments, check your identity and conduct credit checks
Information that we hold about you and that you provide to us may be used to take payment for products and services. It may also be used to verify credit details related to payments. Payment details may be retained in order to speed up the renewal process for products and services.
If you apply for credit, then in order to help us make credit decisions about you, prevent fraud, check your identity, and prevent money laundering, we may check with credit reference agencies who will record any credit searches on your credit file. We may also disclose details of how you conduct your account with us to these credit reference agencies for related purposes.
We may use your information to check your identity in relation to requests you make.
If you use third party payment providers, such as PayPal, to pay for or receive payment from us that site may pass information to us including your name, email address, billing or other address, phone number (if applicable), date of sign-up, the number of payments you have received from verified PayPal users, whether you have been verified to have control of a bank account and any other information you agree they can share.
Legitimate Interests, Consent, Legal Obligation, Performance of a contract
To facilitate posts, commenting and interaction
If you correspond with any of our titles or interact with other customers or audience members or our staff, for example by using polls, comments, text messages, video, email, phone, or by post, we may display this content indefinitely in any relevant context, subject to our editorial judgement and your rights as set out in this Policy. This may be anonymised in the case of testimonials or customer service conversations.
If you take part in any reader or listener forums then you may be identifiable to others publicly and your comments attributed to you.
Consent, Legitimate Interest, Performance of a contract
Public information and posts
Any information about yourself or others that you post on our social media pages, on platforms like Twitter, Facebook and other chat rooms, blogs and forums, will be viewed by others (including search engines), over whom we have no control. You are responsible for the information you choose to post or otherwise make available in public areas, and you acknowledge that this may be collected and used by third parties.
Consent, Legitimate Interest
How We Share Your Information
Sale of our business
If we sell part or all of our business, customer information may be one of the transferred business assets. If this happens, your information may be disclosed to any successors of our business for them to use for the purpose set out in this Policy.
Controlling Your Information
Updating your information
Please ensure you update your personal information or tell us if it changes or is inaccurate. You can update your details, for example your email address, in your account settings or an equivalent section if you are a subscriber. You may also email our Customer Services team at email@example.com.
Controlling Direct Marketing and other communications
You can change your mind about receiving direct marketing or other communications you receive from us, such as bulletins and other information about your chosen products and services by contacting us using the details below.
Withdrawing Consent for Processing
Where we may rely on your consent to process personal information, you have the right to withdraw that consent at any time. In some instances, we may have an alternative legal basis to continue to process that personal information and we will inform you of that. If you do withdraw consent, we may not be able to provide the product or service you have requested.
You may request a copy of your personal information from Greatly Nurtured Development which may hold personal information about you. You can also ask us to correct any inaccuracies in your personal information.
You may also have the right to object, erase, or restrict our processing of your information – for example, where we process personal data because this is in our legitimate interests, you may object to this. We will need to carefully consider your request, as there may be circumstances which require us, or allow us to continue processing your data.
To exercise any of these rights, please contact us at firstname.lastname@example.org. These rights may be restricted by law, for example we may not be able to provide a copy of your data where the data we hold is also the data of a third party and it is not reasonable to disclose this information.
Retention of Personal Information
We will retain your information for as long as necessary for the uses set out in this Policy, or while there is a legitimate reason for doing so. If you ask us to delete your information before that time, we may not be able to do so due to legal, regulatory or contractual constraints. For example, we would need to retain your name and contact details for suppression purposes if you do not want to receive direct marketing from us.
If you ask for your account to be closed, we will do this as soon as is reasonably possible subject to any applicable terms and conditions relating to the account. Personal information from closed accounts is retained in order to comply with legal obligations, prevent fraud, collect any fees owed and to resolve disputes.
NHS Test and Trace
If you're told you've been in contact with a person who has coronavirus:
- stay at home (self-isolate) for 14 days from the day you were last in contact with the person – it can take up to 14 days for symptoms to appear
- do not leave your home for any reason – if you need food or medicine, order it online or by phone, or ask friends and family to drop it off at your home
- do not have visitors in your home, including friends and family – except for essential care
- try to avoid contact with anyone you live with as much as possible
- people you live with do not need to self-isolate if you do not have symptoms
- people in your support bubble do not need to self-isolate if you do not have symptoms
If you get symptoms of coronavirus
If you get any symptoms of coronavirus (a high temperature, a new, continuous cough or a loss or change to your sense of smell or taste):
- get a test to check if you have coronavirus as soon as possible
- anyone you live with must self-isolate until you’ve been tested and received your result
- anyone in your support bubble must self-isolate until you’ve been tested and received your result
For more information on NHS Test and Trace visit: https://www.nhs.uk/conditions/coronavirus-covid-19/testing-and-tracing/nhs-test-and-trace-if-youve-been-in-contact-with-a-person-who-has-coronavirus/
How NHS Test and Trace will contact you
You'll be contacted by email, text or phone. Text messages will come from NHStracing. Calls will come from 0300 0135000. Children under 18 will be contacted by phone wherever possible and asked for their parent or guardian's permission to continue the call. You'll be asked to sign in to the NHS Test and Trace contact tracing website at https://contact-tracing.phe.gov.uk. If you cannot use the contact tracing website, they will call you.
Changes to Policy
Last review November 2019
Our policies at GND are our principles, rules, and guidelines legally formulated and adopted to reach our long-term goals. In addition to any policy enquiries you may have, you can use these details to contact our GDPR Officer:
321-323 High Road
Telephone: +44203 432 5297
WhatsApp only: +44 7908 716 979